In my nms:Recipients, the Adobe Campaign Out Of the Box table, we have a field called: manager, that we want to use as BCC. So everytime a client recieves an email, their manager also recieves it.
How to do this?
In delivery template I see "Email BCC" , in the delivery tab, but where do I configure the actual BCC email to be used?
Solved! Go to Solution.
As mentioned, BCC is sending the emails to an unique mailbox hosted on the customer side and it won't fit well your use case unless the customer puts rules on that mailbox to forward the emails to the relevant account managers based on the recipient emails....
You could explore using seed addresses to send the emails to the account manager of the recipients
It'd be possible to do the following
Topics 1 and 2 are easy, never done topic 3 although I've seen customers manipulating the target audience at the start of the delivery preparation, so there are possibilities to modify the delivery.
If you use the Delivery workflow activity (as opposed email workflow activity), you also have the possibility to add the relevant JS from topic 3 there...
I would say doable will require a few hit & miss on topic 3...
An alternative solution from above would be to create the accoutn managers a rerecipient
so the flow would be
In both cases, it won't be a true BCC as the recipient will receive the emails with its own personalisation as opposed the personalisation of the account its manages...With the alternative, you could tweak the context of the account manager recipient to contain the context of its cllients
That's how I would look at it..
You can send a copy of the email to other recipient like below :-
var delivery = nms.delivery.create(); delivery.Duplicate("nms:delivery|" + vars.deliveryId); delivery.save(); vars.deliveryId1 = delivery.id; logInfo("vars.deliveryId: "+vars.deliveryId1);
Also in the delivery I am getting the ID for the delivery that has been sent to the recipient. In the Script tab of the delivery activity i have put this script.
Now once the duplicate of the delivery has been created I query for the managers of the recipient targeted before and send the same email to the managers by setting the desired configuration in the delivery activity.
Hope this helps.