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understanding backend process

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Hi All , 

i have below 2 questions,

 

1 ) How does tracking is captured when a specific link is clicked by Recipient in email, what is end to end backend process . Can i get a explanation?

 

2) How do you we know if a user opens a email , how it is captured by ACC.

 

Thanks in advance

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1 Accepted Solution

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Correct answer by
Community Advisor

Hi @at7140 ,

1) You can refer the below sections in this link to know about the tracking process
https://experienceleague.adobe.com/en/docs/campaign-classic/using/sending-messages/tracking-messages...

ParthaSarathy_1-1738044340273.png

2) In order for Adobe Campaign to detect message opens, the recipient must download the images in the email. HTML and Multipart/Alternative emails include a 0 pixel image, which enable you to detect messages which have been opened.
To fetch recipients who has opened an email, In tracking log schema, query as [url/@type] equal to Open

ParthaSarathy_0-1738044254903.png

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1 Reply

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Correct answer by
Community Advisor

Hi @at7140 ,

1) You can refer the below sections in this link to know about the tracking process
https://experienceleague.adobe.com/en/docs/campaign-classic/using/sending-messages/tracking-messages...

ParthaSarathy_1-1738044340273.png

2) In order for Adobe Campaign to detect message opens, the recipient must download the images in the email. HTML and Multipart/Alternative emails include a 0 pixel image, which enable you to detect messages which have been opened.
To fetch recipients who has opened an email, In tracking log schema, query as [url/@type] equal to Open

ParthaSarathy_0-1738044254903.png