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Unable to send SMS with new SMPP account.

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Level 3

Hi,

We have been facing this issue since a month. 

Below are the configurations provided by Provider

TX RX binds - 20

Max throughput - 400

 

Based on Above we configured as below

krishnakanth_patnaik_cc_0-1697196979790.png

 

 

krishnakanth_patnaik_cc_1-1697197022117.png

 

krishnakanth_patnaik_cc_2-1697197046957.png

 

 

krishnakanth_patnaik_cc_4-1697197097947.png

 

 

We are getting three issues when we trigger a delivery with above configuration.

 

1. submit_sm command timeout.
2. New SMPP connection attempt in #TIME#... SMPP submit_sm command timeout.

3. SMPP command submit_sm failed. SMPP channel has a limited throughput. (58).

 

We went to Vendor and to them they are getting more than 400 throughput.

 

2023-10-13 16:43:39.995 - ERROR: THROTTLED Max configured speed for connector 400 socket tried 686
2023-10-13 16:43:39.995 - ERROR: THROTTLED Max configured speed for connector 400 socket tried 687
2023-10-13 16:43:39.995 - ERROR: THROTTLED Max configured speed for connector 400 socket tried 688
2023-10-13 16:43:39.995 - ERROR: THROTTLED Max configured speed for connector 400 socket tried 689
2023-10-13 16:43:39.998 - ERROR: THROTTLED Max configured speed for connector 400 socket tried 690
2023-10-13 16:43:39.998 - ERROR: THROTTLED Max configured speed for connector 400 socket tried 691
2023-10-13 16:43:39.998 - ERROR: THROTTLED Max configured speed for connector 400 socket tried 692
2023-10-13 16:43:39.998 - ERROR: THROTTLED Max configured speed for connector 400 socket tried 693
2023-10-13 16:43:39.998 - ERROR: THROTTLED Max configured speed for connector 400 socket tried 694
2023-10-13 16:43:39.999 - ERROR: THROTTLED Max configured speed for connector 400 socket tried 695

 

 

We have tried executing with lots of changes but still facing this issue.

Please do provide your suggestions as we are out of options.

 

Thanks,

Krishnakanth

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1 Reply

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Employee

Hello @krishnakanth_patnaik_cc  ,

 

Can you please decrease the Max MT Throughput in 3rd screenshot to 50 and then check if the throughput has decreased on SMS vendor side.

 

Also, please try to disable other SMS external accounts while sending the SMS to see if the vendor is still getting more throughput then expected.

 

Regards

Gaurav