Expand my Community achievements bar.

We are excited to introduce our latest innovation to enhance the Adobe Campaign user experience — the Adobe Campaign v8 Web User Interface!
SOLVED

Problem with Setting "Scheduling" for Recurring Mails

Avatar

Level 2

Hello everyone,

 

so I am currently learning how to use Campaign and I have encountered a problem:

I created a simple workflow in which I select one recipient which I want to send the recurring email to.

StripedFox_0-1667222749160.png

In the recurring email delivery I select a template and I want to set the delivery with the "Scheduling" option.

I then select the delivery time to be 20 minutes in the future and run the workflow.

StripedFox_1-1667222820907.png

 

The problem I face is that the workflow (after confirming the content and target) finishes and no email is delivered (even at the correct time).

I was able to send the email by executing the pending tasks manually at the correct time but that doesn't seem right.

 

The question is how would I correctly do this?

Thank you in advance

 

 

1 Accepted Solution

Avatar

Correct answer by
Community Advisor

Hi @StripedFox ,

Open Recurring Delivery > Property > Approvals tab, and make sure all checkbox are unchecked. (And Make sure that you are targeting correct test recipient before starting the workflow)

ParthaSarathy_0-1667230095232.png

 

View solution in original post

2 Replies

Avatar

Correct answer by
Community Advisor

Hi @StripedFox ,

Open Recurring Delivery > Property > Approvals tab, and make sure all checkbox are unchecked. (And Make sure that you are targeting correct test recipient before starting the workflow)

ParthaSarathy_0-1667230095232.png

 

Avatar

Level 2

Hi @ParthaSarathy,

 

thank you for your suggestion. Changing the approvals did help and everything works now.