Mobile APP not recognized

[RRafiki]

Hi Experts,

I have a mobile application. The new application TMA works through a workflow. When we setup in the message center, we get this error when triggering. Help!

Dev Payload:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:nms:rtEvent">
<soapenv:Header/>
<soapenv:Body>
<urn:PushEvent>
<urn:sessiontoken>{{login}}/{{password}}</urn:sessiontoken>
<urn:domEvent>
<rtEvent wishedChannel="41" type="tmaMobileAppIOS" registrationToken="97ac8e833e7d1c61e95a55a9c6af3594aefecc37f3a14ef3bf4392cdc5525d25" xmlns="">
<mobileApp uuid="a4879aa2-70c9-4dae-82c0-ed1dff3d21aa" _operation="none"/>

<ctx>                        
<empID>602442093</empID>                        
<storeID>1234</storeID>                        
<notificationAction></notificationAction>                        
<title>Hello from bret12345</title>                        
<subTitle>subtitle</subTitle>                        
<msg>msg from BK</msg>                    
</ctx>
</rtEvent>
</urn:domEvent>
</urn:PushEvent>
</soapenv:Body>
</soapenv:Envelope>

Error:
<?xml version='1.0'?>
<SOAP-ENV:Envelope xmlns:xsd='http://www.w3.org/2001/XMLSchema' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xmlns:SOAP-ENV='http://schemas.xmlsoap.org/soap/envelope/'>
<SOAP-ENV:Body>
<SOAP-ENV:Fault>
<faultcode>SOAP-ENV:Server</faultcode>
<faultstring xsi:type='xsd:string'>SOP-330011 Error while executing the method 'PushEvent' of service 'nms:rtEvent'.</faultstring>
<detail xsi:type='xsd:string'>Unable to find document with path 'Mobile applications' from key 'a4879aa2-70c9-4dae-82c0-ed1dff3d21aa' (document with schema 'rtEvent')
XSV-350023 Unable to save document of type 'Real time events (nms:rtEvent)'.</detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

I'd appreciate help from anyone familiar with this type of issue.

Thanks 

[akshaaga · Accepted solution]

Hi @RRafiki,

Based on the error message, it seems like there is an issue with the document path for the mobile application UUID in the message center. The error message indicates that the document with schema 'rtEvent' is unable to find the document with path 'Mobile applications' from key 'a4879aa2-70c9-4dae-82c0-ed1dff3d21aa'. This could mean that either the UUID is incorrect or the document path for the mobile application is not set up correctly in the message center.

To resolve this issue, you can try the following steps:

1. Check the UUID for the mobile application in the message center and verify that it is correct.

2. Make sure that the document path for the mobile application in the message center is set up correctly. You may need to update the path if it is incorrect.