Hello
We have deployed a web application for one-click unsubscription provided by adobe. The web app includes customizations to track the Delivery ID and update specific fields as required.
Issue Details:
- The web app has been published successfully, and the unsubscribe button is visible in the emails sent to recipients.
- When clicking the unsubscribe button in the email, the web app does not get triggered.
- However, when we manually copy the unsubscribe URL from the email's source code (via "Show Original") and paste it into the browser, the web app works as expected.
Expected Behavior:
The unsubscribe button in the email should directly trigger the web app and process the unsubscription, Update required fields, return delivery ID of the delivery.
Troubleshooting Steps Taken:
- Verified that the web app URL is correct in the email's unsubscribe button.
- Tested the web app by directly accessing the URL in a browser, and it worked as expected.
- Confirmed that the web app is published and operational.
We need assistance in identifying the root cause of this issue and resolving it. Is this related to, incorrect link formatting, or any configuration we might have missed?
Please let us know if you need further details or logs to assist in troubleshooting.
Thank you.
