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SOLVED

Inavlid "ETC/UTC" Time Zone FIle

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Level 4

Hi Team, I am facing this error every time  try to login. Can someone help.

error 1 inavlid etc-utc .png

1 Accepted Solution

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Correct answer by
Community Advisor

Hi @abhinav99 

your timezone file is corrupted. Please, do the hard cache clean and try again.

a. Closing the adobe campaign console
b. Opening the local folder “C:\Users\your_user\AppData\Roaming\Neolane\NL_5”
c. Deleting all the xml files except nlclient_cnx.xml (and delete the “nlclient” sub-folder too).
d. Log in again.

Regards,

Milan

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2 Replies

Avatar

Correct answer by
Community Advisor

Hi @abhinav99 

your timezone file is corrupted. Please, do the hard cache clean and try again.

a. Closing the adobe campaign console
b. Opening the local folder “C:\Users\your_user\AppData\Roaming\Neolane\NL_5”
c. Deleting all the xml files except nlclient_cnx.xml (and delete the “nlclient” sub-folder too).
d. Log in again.

Regards,

Milan