Impossible to update. Creation of new recipient profile is not allowed. Unsubscribe and subscribe

[Heku_]

Hello, I get this error trying to subscribe recipients to services via javascript:

My code is like this, I query the target schema and I subscribe or unsubscribe with a non empty email that has a existing recipient, and in @SuB there is the service.

Any idea? @Manoj_Kumar_ @ParthaSarathy @Parvesh_Parmar @DavidKangni

Thank you in advance.

[Craig_Thonis]

Hi Heku,

I found a few internal bug references for this, and it appears to occur because of a limitation seen when webApps are going through stage, and no prefill is done. Meaning, either no prefill activity is present or a prefill activity with "Skip preloading if no ID" is checked.

The limitations listed for this are NEO-33769 and NEO-33770. Once addressed these references should be listed in the build release notes.

[Heku_]

Hello, thank you for your reply, but this script is not from a webapp.

[_Manoj_Kumar_ · Accepted solution]

Hello @Heku_ 

Try chaging the _key from @email to @id

Your code will look like this:

 var recipient =<recipient _key = "@id" id = {e.@id} /> // assuming e.@id is the recipient id

nms.subscription.Subscribe(e.@sub,recipient,false)   

If you don't have the recipient id value in the targetData then query the recipient with email address and then pass the object or recipient id.

[Heku_]

The problem was initializing in two steps the recipient to update, solved with:

var recipient = {recipient: {_key: "id", id: e.@id.toString()}};

Thank you!