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SOLVED

How to send a 2nd email to recipients who did not open the first one.

joel51583885
Level 2
Level 2

I have already sent an email out to recipients and had some people open and click on links within the delivery. I now want to send a second email to people who received the email, but did not open it. Is there a way to target just these people? Do I have to create a new workflow to accomplish this?

1 Accepted Solution
MarcelSzimonisz
Correct answer by
Community Advisor
Community Advisor

Hello,

easiest way it to query recipients of delivery using out of the box query filter.

1160878_pastedImage_1.png

1160877_pastedImage_0.png

Or you can query recipients and check if the tracking log of your delivery does not exist and the same delivery has status equal sent.

Marcel

View solution in original post

1 Reply
MarcelSzimonisz
Correct answer by
Community Advisor
Community Advisor

Hello,

easiest way it to query recipients of delivery using out of the box query filter.

1160878_pastedImage_1.png

1160877_pastedImage_0.png

Or you can query recipients and check if the tracking log of your delivery does not exist and the same delivery has status equal sent.

Marcel

View solution in original post