Forward to Friend function is not working (Used Social Viral Links from Adobe classic application)

[Poornima23]

Hi all,

Forward to Friend function is not working (Used Social Viral Links block from Adobe classic application), the form is displaying for me and i have entered all the required information, also I am getting the message as "Message has been sent". But I am not receiving any forwarded emails.

anyone faced this issue before?

Best regards,

Poornima

[Craig_Thonis · Accepted solution]

Hi Poornima,

Have you reviewed the documentation below?:

https://docs.adobe.com/content/help/en/campaign-classic/using/sending-messages/subscriptions-and-ref...

Additionally can you confirm that the Transfer of Original Message template has been updated appropriately as the default uses <%=visitor.referrerEmail%> which needs to be updated to the sender domain of your instance.

Regards,

Craig

[Poornima23]

I have just used the personalization block of social viral links in the template and checked the functionality so it is not working, how to update the domain as I am not aware of it could you please explain in detail? 

Thanks Craig.