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vinodanumarla
Level 2
September 19, 2019
Solved

Error while opening the delivery

  • September 19, 2019
  • 2 replies
  • 2599 views

Getting following error while opening the delivery:

Cannot load document of type Deliveries (nmsdelivery' satisfying '@id =123456678 =0)).' The requested database record does not exist.

What is the cause/reason for this error?

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Best answer by Craig_Thonis

Hello Vinoda,

Typically this error means that the delivery that you are attempting to open is deleted.  Typically if you are trying to open a delivery activity when this occurs it usually means that you copied and pasted a delivery activity from another workflow into a new workflow and the activity is still referencing the previous delivery.

If this is the case, the recommendation would be to create the delivery from scratch and not use copy/paste as it can be rather problematic.

Regards,

Craig

2 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
September 19, 2019

Hello Vinoda,

Typically this error means that the delivery that you are attempting to open is deleted.  Typically if you are trying to open a delivery activity when this occurs it usually means that you copied and pasted a delivery activity from another workflow into a new workflow and the activity is still referencing the previous delivery.

If this is the case, the recommendation would be to create the delivery from scratch and not use copy/paste as it can be rather problematic.

Regards,

Craig

vinodanumarla
Level 2
September 23, 2019

It's helpful. Thanks craigthonis​​.