Delivery Indicators are not Updating in execution folder

[SaranshSh]

Hi Team,

We have hosted system with Marketing and MTA server separately.

We are sending WhatsApp campaign every hour to our Customers, for few deliveries processed and Success indicator remains 0 even after delivery in finished state, but if I manually recompute the delivery all indicator get updated. 

It looks like some cache issue to me, delivery 'RecomputeStats' is not able to fetch the details to marketing server from our MTA.

Could you please let me know how can we fix this issue.

Also I guess we can recompute the indicator using workflow as well using method 'RecomputeStats' on delivery schema.

E.g. nms.delivery.RecomputeStats(DeliveryID,Delivery_Status);

But daily I have issue with 12-14 delivery for 1 campaign, how can I pass all delivery ID in one method at once. ( If I planned to run this re compute workflow daily at midnight to get correct count in morning reports)


Thanks,
Saransh Sharma

[Craig_Thonis]

Hi Saransh,

Is this issue happening with all deliveries or just the WhatsApp delivery? I ask since if this is happening with all deliveries, it would indicate a possible issue with your technical workflows that pull this information back from the Mid.

https://experienceleague.adobe.com/en/docs/campaign-classic/using/automating-with-workflows/advanced...

If it is only happening with WhatsApp deliveries, you may want to reach out to Campaign Support to review closer.

Regards,

Craig