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Delivery Cancelled

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Level 6

What are the possible reasons for a delivery to get cancelled?

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1 Accepted Solution

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Correct answer by
Community Advisor

Hi @Sanjana12 ,

Few possibilities, One when a operator manually 'stop' the delivery, the status changes to 'Delivery cancelled'.

ParthaSarathy_0-1691409603100.png

 

Other possibility is, In delivery's property > validity tab you can assign a delivery validity period duration. In the below screenshot, its 5 days.

ParthaSarathy_1-1691409811573.png

For the recipients who are unreachable, retry will happen for 5 days.

On 5th day the delivery will get expired and status of the delivery changes to 'completed' by the cleanup task. Parallelly, For those recipient whose status is on 'pending' / retry was happening, Retry will stop after this validity period and the status of the recipient in broadLog schema changes to 'Delivery Cancelled'.

 

So in general, If the delivery log record is either pending or in retry or waiting for the contact date to be reached, but the delivery is canceled either manually or by reaching the delivery expire period, the status will change to 'Delivery Cancelled'.

 

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3 Replies

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Community Advisor

Hi @Sanjana12 ,

 

If the delivery gets cancelled by an operator, then the delivery goes to Cancelled State.

 

Please find the documentation link 

 

https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliverie...

 

 

 

 

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Correct answer by
Community Advisor

Hi @Sanjana12 ,

Few possibilities, One when a operator manually 'stop' the delivery, the status changes to 'Delivery cancelled'.

ParthaSarathy_0-1691409603100.png

 

Other possibility is, In delivery's property > validity tab you can assign a delivery validity period duration. In the below screenshot, its 5 days.

ParthaSarathy_1-1691409811573.png

For the recipients who are unreachable, retry will happen for 5 days.

On 5th day the delivery will get expired and status of the delivery changes to 'completed' by the cleanup task. Parallelly, For those recipient whose status is on 'pending' / retry was happening, Retry will stop after this validity period and the status of the recipient in broadLog schema changes to 'Delivery Cancelled'.

 

So in general, If the delivery log record is either pending or in retry or waiting for the contact date to be reached, but the delivery is canceled either manually or by reaching the delivery expire period, the status will change to 'Delivery Cancelled'.

 

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Level 4

Hi @Sanjana12 ,

Below might be the reasons why delivery might get canceled-

->The delivery has reached its maximum number of retries. Each delivery has a maximum number of retries that it can attempt before it is canceled. 
->The delivery has been paused or stopped by an operator. Delivery can be paused or stopped by an operator with the rights needed to perform this action.
->The delivery has been rejected by the MTA due to some error.

->The delivery has been canceled by a rule if certain conditions are met. 

 

You can check the logs of your delivery to know the exact reason as well.

 

Regards,