We are trying to attach a pdf file (from the folder placed on C:// drive for testing because, FTP is not supported) during the email delivery in the template.
I got an error below.
1. How to resolve this issue?
2. Post the testing of attaching the files from desktop, i would like to do the same from an FTP location. How can i do this (any SFTP/other server location Adobe provides from where i can attach the files)?
PS: We have a hosted version of Adobe Campaign v6.1
Solved! Go to Solution.
This is a known limitation when using calculated attachments uploaded from the local system . The reason is that when the attachment is prepared during delivery analysis , the MTA is responsible for preparing the attachment. The MTA for a hosted environment runs on a debian(linux) server and the local file being on a Windows OS causes a compatibility issue and creates the wrong path for the file by appending usr/local/neolane/ (default location of a campaign instance) ahead of the file name.
To overcome this you can :
1>. Use a file from a public location like this :
2>. Else , like you have mentioned , you can have the file on a SFTP server and mention the path of the server here like :
/sftp/<user>/incoming/<file_name> in place of the public url
3>. Create a workflow to generate the file on the workflow execution and then export the file to the var/<instance_name>/export folder using the data extraction activity and then use the delivery ,attachment name should be : export/<file_name>
Hope this helps
I saw that once the calculated attachment is configured in message center template and for any reason MTA is not able to locate the file; emails are not getting delivered. Is it a expected behavior Or we can do something in configuration so that emails can be delivered even if the file to be attached is not found ?
Kindly let me know.
Wanted to check if the you got information regarding the query 'Can we pull the file from SFTP location if we are using message center?'