Count on delivery | Community
Skip to main content
D
Diksha_Goel
January 27, 2022
Question

Count on delivery

  • January 27, 2022
  • 2 replies
  • 849 views

Hi Team,

 

i have sent a campaign where the population going inside the delivery was less than the no. of message Processed and Sent.

 

for example, In transtion before delivery count is showing 738, but no of message proceesed and sent are 740.

 

Can someone suggest on this, what can be the reason?

 

Thanks,

Diksha

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

kapilKochar
kapilKochar
Level 6
January 27, 2022

Can you check the delivery if there is any seed address you adding? 

    C
    Adobe Employee
    costa_n11Adobe Employee
    Adobe Employee
    February 3, 2022

    HI there, 

    It can also be due to the fact that you have duplicated recipients coming from the Target Mapping. Is the option remove duplicated record selected. it is by default but it could have been changed resulting that 1 email recipient in entry might trigger multiple sent due to same email multiple times. Seed or Control Group is most likely. Check the Delivery Logs for delivery logs flagged as Control or Seed....

    Thanks

    Denis

    Terms & ConditionsAccessibility statement

    Loading footer...