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Count on delivery


Level 1

Hi Team,


i have sent a campaign where the population going inside the delivery was less than the no. of message Processed and Sent.


for example, In transtion before delivery count is showing 738, but no of message proceesed and sent are 740.


Can someone suggest on this, what can be the reason?




2 Replies


Community Advisor

Can you check the delivery if there is any seed address you adding? 


Employee Advisor

HI there, 

It can also be due to the fact that you have duplicated recipients coming from the Target Mapping. Is the option remove duplicated record selected. it is by default but it could have been changed resulting that 1 email recipient in entry might trigger multiple sent due to same email multiple times. Seed or Control Group is most likely. Check the Delivery Logs for delivery logs flagged as Control or Seed....