Adobe Campaign Classic v7 & Campaign v8

J2021 · 5/26/23

Hi all,

We just had an update to our client console and the webview2 has been added. We are now on version

(Adobe campaign classic v7)

Since this update when we use the text editor it adds HTML code instantly. But in a lot of instances we don't want the code to be added. For example we make use of the personalization blocks and before the update the code would look like this:

<p>This is an test</p>

After the update this happens:

<!DOCTYPE html>
<html>
<head>
</head>
<body>
<p>This is an test</p>
</body>
</html>

Is there a way to stop it from adding this code to the text?

<!DOCTYPE html>
<html>
<head>
</head>
<body>
</body>
</html>

Hope you can help me out!

Denis_Bozonnet · 6/22/23

Hi @J2021

I see the confusion, the HTML editor has 2 modes

HTML tab: this is the editor to use for non-HTML savvy people, the HTML tags are added as per the usage of the menu bar
Source tab: this is the free text (see it as notepad) editor to use to tweak the HTML if needed and required to be HTML savvy.

if a non-HTML savvy was entering, they were already a bit savvy p representing a paragrah

<p>This is an test</p>

Using HTML raw syntax in the HTML tab itself will result most likely to rendering issue

So in a sense, it is better to stick with either HTML editor or with Source but not mix raw HTML in the HTML tab

SO in the new CLient Console, the principle above has certainly been more enforced.

Hope this makes sense,

Thanks

Denis

View solution in original post

ParthaSarathy · 5/26/23

Hi @J2021 ,

Go to folder Resources/Templates/Delivery templates/ and search for the delivery template @internalName equal to mail and open it.

In Source tab of HTML, check any scripting is there as mentioned by you. If it is there, remove it and save the template.

~ ParthaSarathy S
~ Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups

J2021 · 5/26/23

I checked and there is no scripting. It's totally empty. How does this email template influence the text editor in the personalization blocks?

_Manoj_Kumar_ · 5/29/23

Hello @J2021

To make this work use the source tab of the HTML Content Tab in the delivery template. If you directly type in the HTML tab, it automatically adds the HTML tags.

Manoj
Find me on LinkedIn

J2021 · 5/30/23

Hi Manoj,

Thank you for your reply. We used to be able to just work in the editor of the personalization blocks without having to work in the source code. This is a must, because we have marketers who are making their own content. They don't know how to write HTML code.

So i'm looking for a solution where Adobe doesn't add the HTML code. Because before the update everthing worked fine.

Denis_Bozonnet · 6/22/23

Hi @J2021

I see the confusion, the HTML editor has 2 modes

HTML tab: this is the editor to use for non-HTML savvy people, the HTML tags are added as per the usage of the menu bar
Source tab: this is the free text (see it as notepad) editor to use to tweak the HTML if needed and required to be HTML savvy.

if a non-HTML savvy was entering, they were already a bit savvy p representing a paragrah

<p>This is an test</p>

Using HTML raw syntax in the HTML tab itself will result most likely to rendering issue

So in a sense, it is better to stick with either HTML editor or with Source but not mix raw HTML in the HTML tab

SO in the new CLient Console, the principle above has certainly been more enforced.

Hope this makes sense,

Thanks

Denis

hans5 · 10/22/24

Hello,

Is there a fix planned for this behavior ?

It essentially makes the html editor for personalization blocks useless. Personalization blocks are usually inserted in the middle of the email. With the added html tags, rendering issues are almost certain.

best,

Hans

J2021 · 11/4/24

Thank you for your response. But this isn't the solution or the right answer.

The This is a test. Was not entered by somebody. They only used the HTML tab and while using this tab Adobe enters the . At least that was how it used to be.

But now instead of only adding it also adds

<!DOCTYPE html>

<html>

<head>

</head>

<body>
around the This is a test.

We are still having a lot of problems with it. So i'm returning once more to see if we know more about this issue.

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