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SOLVED

Can I change Waves qty once the Delivery has started?

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Level 3

Hello, 

 

I created a delivery using the wave function. The delivery has started, but I need to change 3 waves. Is there a way to do this without the process of stopping the delivery, removing previously sent records, and starting the delivery over again?

 

1 Accepted Solution

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Correct answer by
Community Advisor

Hi @montezh2001 ,

 

Once a delivery is started, you cannot modify it. Only option is to stop it , then update it with your new requirements and adjust your targeting to remove recipients who received.

 

Thanks,

David



David Kangni

View solution in original post

2 Replies

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Community Advisor

Hell @montezh2001,

I think you won't be able to change that setting. you can try to mass update selected lines and change it but might not be taken in to consideration.
You can stop it and create new one where you remove those who already got the email and set your waves as needed 

or
You can maybe manually pause it and upause to kind of manually create waves

Marcel Szimonisz

MarTech Consultant
for more tips visit my blog
https://www.martechnotes.com/

Avatar

Correct answer by
Community Advisor

Hi @montezh2001 ,

 

Once a delivery is started, you cannot modify it. Only option is to stop it , then update it with your new requirements and adjust your targeting to remove recipients who received.

 

Thanks,

David



David Kangni