Does Adobe Campaign Classic have ab option for campaign capping across channels?
e.g. 1 message a day/ 3 a week and 10 a year?
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Hi jk,
Please take a look at the Campaign documentation below, which covers fatigue rules:
Hi @jkkkkkkkkkkkkkkkkk ,
Yes, there are limits based on MX Configurations in Classic Campaign. PFA the documentation link
Regards,
Pravallika.
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Hey @LakshmiPravallika
Thanks but I would like to do a capping on channels, e.g. mails, apppushes and others. To me the documentation doesn't work for that topic. Could you help?
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Hi @jkkkkkkkkkkkkkkkkk ,
You can limit for each channel by creating a Capacity Type Typology rules for each channel and add it in your Delivery properties.
Documentation for creating Capacity type Typology rules is shared below:
Regards,
Pravallika.
Thanks. And then it is the capping 1 message for all channels per day per customer? Or 3 messages for all channels per week per customer?
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Hi @jkkkkkkkkkkkkkkkkk ,
You have to create 1 Typology rule of Type " Capacity" for each channel under Folder "/Administration/Campaign Management/Typology management/Typology rules/" and then specify the Limit of messages passed as shown below in the Capacity Tab. Here the Start and End duration represents the Time limit ie, 1 day or 1 week and Initial quantity represents limit of messages to send in that duration.
Regards,
Pravallika.
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Thanks. That work's. But is it 1 message a day in total OR per customer? I want one message a day per customer.
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Hi jk,
Please take a look at the Campaign documentation below, which covers fatigue rules: