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mpalaves
Level 2
January 25, 2021
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api request connection time out

  • January 25, 2021
  • 1 reply
  • 3990 views

There is a intermittant connection timeout when the api is accessed from my client to adobe campaign. I see the following error in the webmdl.log whenever this occurs:


2021-01-25 10:15:35 WEB-530007 Error relaying '/nl/jsp/soaprouter.jsp' to URL 'http://localhost:8080/nl/jsp/soaprouter.jsp'. (iRc=-60)

2021-01-25 10:15:35 HTTP connection timed out. (iRc=-53)

 

This happens every 15 minutes.

I am new to adobe campaign, can you please suggest me where should I start my troubleshooting.

The only way I can get it working again is bounce both nlserver and httpd. 

I checked the number of connections to adobe campaign instance, active live connections to db. Everything looks fine.

 

We have hybrid instance, and inpremise adobe campaign standard.

 

Thank you.

 

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Best answer by Milan_Vucetic

Hi @mpalaves 

Time out will be configured in serverConf.xml like below:

<relay debugRelay="false" forbiddenCharsInAuthority="?#.@/:" forbiddenCharsInPath="?#/"

modDir="index.html" startRelay="false" startRelayInModule="true" timeout="60">

Additionaly you can check:

  • Tomcat side: This threshold is configured in the nl6/tomcat-7/conf/server.xml file. The maxProcessors attribute lets you increase the threshold of the number of queries processed at a time.
  • Database: set of all connections open at the same time on the database.This threshold is configured in the file nl6/tomcat-7/conf/server.xml. The Pool attribute located in dataSource lets you increase the threshold of queries processed simultaneously.

Regards,

Milan

1 reply

Milan_Vucetic
Milan_VuceticAccepted solution
Level 9
January 26, 2021

Hi @mpalaves 

Time out will be configured in serverConf.xml like below:

<relay debugRelay="false" forbiddenCharsInAuthority="?#.@/:" forbiddenCharsInPath="?#/"

modDir="index.html" startRelay="false" startRelayInModule="true" timeout="60">

Additionaly you can check:

  • Tomcat side: This threshold is configured in the nl6/tomcat-7/conf/server.xml file. The maxProcessors attribute lets you increase the threshold of the number of queries processed at a time.
  • Database: set of all connections open at the same time on the database.This threshold is configured in the file nl6/tomcat-7/conf/server.xml. The Pool attribute located in dataSource lets you increase the threshold of queries processed simultaneously.

Regards,

Milan

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