api request connection time out

[mpalaves]

There is a intermittant connection timeout when the api is accessed from my client to adobe campaign. I see the following error in the webmdl.log whenever this occurs:

2021-01-25 10:15:35 WEB-530007 Error relaying '/nl/jsp/soaprouter.jsp' to URL 'http://localhost:8080/nl/jsp/soaprouter.jsp'. (iRc=-60)

2021-01-25 10:15:35 HTTP connection timed out. (iRc=-53)

This happens every 15 minutes.

I am new to adobe campaign, can you please suggest me where should I start my troubleshooting.

The only way I can get it working again is bounce both nlserver and httpd. 

I checked the number of connections to adobe campaign instance, active live connections to db. Everything looks fine.

We have hybrid instance, and inpremise adobe campaign standard.

Thank you.

[Milan_Vucetic · Accepted solution]

Hi @mpalaves 

Time out will be configured in serverConf.xml like below:

<relay debugRelay="false" forbiddenCharsInAuthority="?#.@/:" forbiddenCharsInPath="?#/"

modDir="index.html" startRelay="false" startRelayInModule="true" timeout="60">

Additionaly you can check:

• Tomcat side: This threshold is configured in the nl6/tomcat-7/conf/server.xml file. The maxProcessors attribute lets you increase the threshold of the number of queries processed at a time.
• Database: set of all connections open at the same time on the database.This threshold is configured in the file nl6/tomcat-7/conf/server.xml. The Pool attribute located in dataSource lets you increase the threshold of queries processed simultaneously.

Regards,

Milan