Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Alert Notification & Notify Workflow supervisor - ERROR

Avatar

Avatar
Boost 5
Level 2
ramprakasht3196
Level 2

Likes

9 likes

Total Posts

42 posts

Correct Reply

0 solutions
Top badges earned
Boost 5
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Boost 5
Level 2
ramprakasht3196
Level 2

Likes

9 likes

Total Posts

42 posts

Correct Reply

0 solutions
Top badges earned
Boost 5
Boost 3
Boost 1
Applaud 5
View profile
ramprakasht3196
Level 2

16-11-2020

Hi,

 

The alert notifications triggered using technical delivery templates are not getting delivered. 

 

Below error Message is displayed in logs after all retries

 

  JST-#ID# Error while compiling script 'SMTP headers' line 4: recipient is not defined. SCR-#ID# Javascript: error while evaluating script 'SMTP headers'.

 

I tried below test cases

1. Made test workflow to generate error. So alert notification triggered using template Notify  Workflow Supervisor 

ramprakasht3196_0-1605597704147.png 

2. Triggered alert message using alert activity. The alert activity runs without error. But email is not delivered. When I checked the delivery below error message is displayed in delivery logs.

 

JST-#ID# Error while compiling script 'SMTP headers' line 4: recipient is not defined. SCR-#ID# Javascript: error while evaluating script 'SMTP headers'.

 

Could you please help me here.

 

Thanks in advance.

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Validate 1
MVP
DavidKangni
MVP

Likes

248 likes

Total Posts

358 posts

Correct Reply

142 solutions
Top badges earned
Validate 1
Give Back 5
Give Back 3
Give Back 25
Give Back 10
View profile

Avatar
Validate 1
MVP
DavidKangni
MVP

Likes

248 likes

Total Posts

358 posts

Correct Reply

142 solutions
Top badges earned
Validate 1
Give Back 5
Give Back 3
Give Back 25
Give Back 10
View profile
DavidKangni
MVP

17-11-2020

Hi,

Check in your deliveries properties SMTP tab. It's probably using a parameter that is calling the recipient table.

If not check your typology rules if there is List unsubscribe for your notification template.

 

One warning, you should not check the box to execute in the engine.

Thanks,

David

Answers (1)

Answers (1)

Avatar

Avatar
Validate 500
Employee
Sukrity_Wadhwa
Employee

Likes

133 likes

Total Posts

807 posts

Correct Reply

35 solutions
Top badges earned
Validate 500
Validate 250
Validate 100
Validate 25
Validate 50
View profile

Avatar
Validate 500
Employee
Sukrity_Wadhwa
Employee

Likes

133 likes

Total Posts

807 posts

Correct Reply

35 solutions
Top badges earned
Validate 500
Validate 250
Validate 100
Validate 25
Validate 50
View profile
Sukrity_Wadhwa
Employee

27-11-2020

Hi @ramprakasht3196,

Was the given solution helpful to resolve your query? Do let us know.

Thanks!