An upcoming change may impact Adobe Audience Manager (AAM) customers interacting with the AAM UI or with AAM Data Collection APIs, either from client-side or from server-to-server integrations within your organization.
To comply with information security standards, Adobe Audience Manager will deprecate the use of TLS 1.0 protocol for any communication with AAM endpoints. The Audience Manager team has begun gradually deprecating TLS 1.0 protocol from all endpoints, and this work will be complete by June 30th, 2018.
Transport Layer Security (TLS) is a cryptographic protocol used to establish a secure communication channel between two systems. It is used to authenticate one or both systems and protect the confidentiality and integrity of information that passes between systems. There are currently three versions of the TLS protocol in use: TLS 1.0, 1.1, and 1.2.
Customer Impact
Adobe Audience Manager functionality will not work for users accessing Audience Manager from browsers which only support TLS 1.0 or for applications still communicating via TLS 1.0 protocol with our endpoints. Please make sure that all applications support the use of TLS 1.1 or the higher TLS 1.2 as soon as possible. All modern browsers use TLS 1.2. A list of browsers, versions and TLS support is available at this public document: TLS 1.0 Deprecation.
For questions or concerns regarding the above updates, please contact amsupport@adobe.com
Adobe Customer Care Team
