Frequency setup behavior - After clearing Browser coo...

[MA1985CG]

Hi,

Just want to check how frequency setup will work once user clears the browser cookies.

Let's say, if i set the frequency as 5 to limit the no.of times view user qualify for the segment based on analytics value. If user viewed 5 times, then user should drop out of the segment.

When we have this setup "clear cookies every time when i close the browser".. How the frequency setup will work? Will it remove the remove the user after 5 times if we have profile merge rule setup as "

Thanks

[snielson · Accepted solution]

Hello,

The recency/frequency is stored on the profile with the trait. If your relying just on the non-authenticated ID (AAM UUID), and the cookie is cleared after they close the browser, that device will be seen as a entirely new user the next time they come back. However, if they authenticate on the site, and the trait is on their cross-device ID this will not be wiped even after clearing their demdex cookies.

Regards,

Shane 

[MA1985v1]

thanks @Deleted Account. this helps. As a follow question, if user viewed 5 times and incase for testing purpose, if we need to make them qualify again for that same segment just for that browser using 

http://companyname.demdex.net/event?d_sid=traitID  , will it work or do we need to create new segment with frequency setup change to make the user qualify. to see it.

[snielson]

If you wanted to same device (browser) to qualify into the segment, you'd have to either adjust the frequency/recency, set up a new segment with different frequency/recency, or clear the demdex cookie. If you were to clear the cookie, AAM would see this as a new device with no traits, but works for testing purposes.

[MA1985v1]

thanks @snielson. But, unfortunately it is not working as expected after clearing the demdex cookie from the browser.

[snielson]

Is the device tied to a authenticated profile which contains the segment by chance? If not, I would also try a private / incognito browser, just to verify this device is seen as totally new.