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AAM Audience Segments that were removed from distribution to DV360 in 2021 still showing up

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Level 1

Running into an issue where the segments I was distributing from my AAM destination for my DV360 instance which I ended distributions to back in 2021 are still showing as mapped in DV360. My company no longer uses AAM and after logging ticket with Google support they suggested that I need to reach out to AAM support as this issue was on the DMP side and there is nothing they can do to remove the segments. Are there any options for this considering my company is no longer an AAM customer?

1 Reply

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Level 3

Hello @MichaelCo36 ,

 

To provide more clarity. Please share the SS of the DV360 Destination. I would like to see the segments mapped to DV 360 and Audience List in DV360 Platform. 

 

Just to provide a quick workaround. You should try removing the segment from the DV360 manually. As your organization has stopped using AAM. This is the only way I see as of now. 

 

Regards

Akshay