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SOLVED

Why FTP delivery shows 'invalid file type' when I choose HTML format?

matheus_moreir1
Level 1
Level 1

I am trying to schedule a report delivery using FTP and HTML format:

Screen Shot 2018-02-15 at 11.35.47.png

But every time I receive the message:

Screen Shot 2018-02-15 at 11.36.34.png

I double checked the FTP server config and there is nothing wrong in receive HTML format.

Is this a bug?

1 Accepted Solution
matheus_moreir1
Correct answer by
Level 1
Level 1

I opened an incident. They raised it to a bug and sent it to engineering team.

View solution in original post

4 Replies
PratheepArunRaj
Moderator
Moderator

Dear Matheus,

I hope HTML format is not supported for FTP Scheduler.

Let us wait for the confirmation from other experts.

Thank You

Arun

matheus_moreir1
Level 1
Level 1

Hi Arun,

It's possible that scheduler doesn't support HTML format. But, in that case, it's a bug.

The option to select HTML is available in the user interface, and the documentation doesn't mention any unsupported format for FTP specifically. It means that this behavior isn't expected.

Gigazelle
Employee
Employee

Agreed. I think this is one for Customer Care, so we can kick off the process to get a bug created for our engineering team.

matheus_moreir1
Correct answer by
Level 1
Level 1

I opened an incident. They raised it to a bug and sent it to engineering team.

View solution in original post