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Visit Number Validity

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@Jennifer_Dungan : 

I did not find any Adobe Docs URL which explains validity of Visit Number. Can you explain how number is incremented. Can i use Visit Number as one session?

 

Kindly share if you have any reference docs URL.

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Correct answer by
Community Advisor and Adobe Champion

Here is the documentation for the visits metric: Visits | Adobe Analytics

There are several things that impact the visit count, such as clearing cookies, changing browsers/devices. This is from the documentation page.

MandyGeorge_0-1730292971771.png

So, in a way, the action itself is less important than the time spent between actions. The 30-minute time out is the most important factor when counting visits.

 


@GiteshSharma wrote:

Scenario 1: Login for the first time in a website so Visit Number will be Visit Number 1. I have checked few pages and then logged out and close the browser window. So Next day when i will login what will be the visit number?


In this scenario, when you come back the next day, as long as you haven't cleared your cookies and are using the same browser, your visit number will increment. So, if you have 1 visit on the first day, the next visit when you come back the next day would be visit 2.


@GiteshSharma wrote:

Scenario 2: I logged in but i did not log out and browser window is still open for a day. Next day i opened the same page What will be the visit Number?


In this scenario, although the browser is still open, you've been inactive. Adobe basically looks at the timestamps between interactions, if it's less than 30 minutes, it's the same visit. In this case, it would be more than 30 minutes, so when you return it would be a new visit, so visit 2.

 


@GiteshSharma wrote:

Scenario 3: Already i am logged in, i opened the same page in new tab what will be the Visit Number? 


This scenario is a bit vague. If you mean, you have an active session in one tab, and within the 30 minute window you open a second tab and continue browsing there - that would be the same visit. Adobe doesn't consider separate tabs (as long as they are in the same browser) as separate visits. So you could view tab 1, then a page on tab 2, and then go back to tab 1, and your page views for the visit would increment as if they are all in the same session. Tab 1 would be visit page 1, tab 2 would be visit page 2, and then back to tab 1 would be visit page 3 - so all the same visit number. 

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Community Advisor

Hi @GiteshSharma 

can you describe what you mean with validity? The value is automatically generated by Adobe Analytics with every visit the user starts i.e., with the normal visit timeout of 30 minutes inactivity. 

 

Here's the official documentation on the Visit Number dimension which is important to understand that this is not a numeric value (see screenshot).

https://experienceleague.adobe.com/en/docs/analytics/components/dimensions/visit-number

 

bjoern__koth_0-1730278314790.png

 

 

Cheers from Switzerland!


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Level 1

Validity means timeout which you already explained i.e. 30minute of inactivity. Yes, I know its a Text value with a numeric value at the end. Sharing few scenarios below, if you can answer then it would be great.

 

Scenario 1: Login for the first time in a website so Visit Number will be Visit Number 1. I have checked few pages and then logged out and close the browser window. So Next day when i will login what will be the visit number?

 

Scenario 2: I logged in but i did not log out and browser window is still open for a day. Next day i opened the same page What will be the visit Number?

Scenario 3: Already i am logged in, i opened the same page in new tab what will be the Visit Number? 

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Employee Advisor

 A visit ends when they meet any of the following criteria:

 

fhusain_0-1730286089518.png

So, whenever a new visit begins for the same visitor, the visit number will be incremented. 

 

In case scenario 1, for the next day, the visit number will be 2 due to a new session and if it is identified as the same visitor.

In the case of scenario 2, this will count as inactivity; if you reload or revisit the same tab, the visit number will be incremented.

For scenario 3, if it is the same browser, I think it will be the same visit, so the number won't increase AFAIK.

 

 

 

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Correct answer by
Community Advisor and Adobe Champion

Here is the documentation for the visits metric: Visits | Adobe Analytics

There are several things that impact the visit count, such as clearing cookies, changing browsers/devices. This is from the documentation page.

MandyGeorge_0-1730292971771.png

So, in a way, the action itself is less important than the time spent between actions. The 30-minute time out is the most important factor when counting visits.

 


@GiteshSharma wrote:

Scenario 1: Login for the first time in a website so Visit Number will be Visit Number 1. I have checked few pages and then logged out and close the browser window. So Next day when i will login what will be the visit number?


In this scenario, when you come back the next day, as long as you haven't cleared your cookies and are using the same browser, your visit number will increment. So, if you have 1 visit on the first day, the next visit when you come back the next day would be visit 2.


@GiteshSharma wrote:

Scenario 2: I logged in but i did not log out and browser window is still open for a day. Next day i opened the same page What will be the visit Number?


In this scenario, although the browser is still open, you've been inactive. Adobe basically looks at the timestamps between interactions, if it's less than 30 minutes, it's the same visit. In this case, it would be more than 30 minutes, so when you return it would be a new visit, so visit 2.

 


@GiteshSharma wrote:

Scenario 3: Already i am logged in, i opened the same page in new tab what will be the Visit Number? 


This scenario is a bit vague. If you mean, you have an active session in one tab, and within the 30 minute window you open a second tab and continue browsing there - that would be the same visit. Adobe doesn't consider separate tabs (as long as they are in the same browser) as separate visits. So you could view tab 1, then a page on tab 2, and then go back to tab 1, and your page views for the visit would increment as if they are all in the same session. Tab 1 would be visit page 1, tab 2 would be visit page 2, and then back to tab 1 would be visit page 3 - so all the same visit number. 

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Community Advisor and Adobe Champion

Yep, what @MandyGeorge and @fhusain and @bjoern__koth said, Adobe doesn't care about your tabs.

 

It's basically a rolling session.... Adobe looks at hits made by the same Visitor and the timestamps of those hits. Every subsequent hit (so long as it's identified as that user), will extend the rolling session by 30 minutes.... as soon as a hit happens that is more than 30 mins from the previous hit (same/different tab, same/different day, etc) then a new visit is determined....

 

If a user is in the middle of a purchase, and gets distracted by a phone call and let's the site idle for more than 30 mins, the purchase flow will be split between two visits.