Expand my Community achievements bar.

Interested in becoming an Adobe Analytics Champion? Join us on May 15 at 9 am PT, and learn how to become a 2025 Adobe Champion.

Mark Solution

This conversation has been locked due to inactivity. Please create a new post.

SOLVED

User Agent logic?

Avatar

Level 6

Hi, I have a couple of user agents that are not recognized as mobile devices:

Mozilla/5.0 (iphone; CPU iphone OS 10_3_3 like Mac OS X) Appleweb Kit/603.1.30 (KHTML, like Gecko) CrIOS/61.0.3163.73 Mobile/14G60 Safari/602.1

Mozilla/5.0 (iphone; CPU iphone OS 10_3_3 like Mac OS X) Appleweb Kit/603.1.30 (KHTML, like Gecko) CrIOS/61.0.3163.73 Mobile/14G60 Safari/602.1

These are listed as "Other" device types and operating system "Macintosh", whereas it is iPhone.

Can you check the rule engine?

1 Accepted Solution

Avatar

Correct answer by
Employee Advisor

Customer Care has a process to request engineering update lookup tables. If you can create a ticket with them, we can get them updated in a subsequent maintenance release.

View solution in original post

1 Reply

Avatar

Correct answer by
Employee Advisor

Customer Care has a process to request engineering update lookup tables. If you can create a ticket with them, we can get them updated in a subsequent maintenance release.