Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

SOLVED

[Urgent] Forced Log out in less than 2 clicks from Adobe Analytics

mariet_ta
Level 1
Level 1

Hello *Adobe Community,

I'm getting kicked out every minute from the platform with a pop  in :

Your Session Has Expired

I don't know what to do , it's SUPER annoying, since I cannot do ANYTHING !

Could someone please tell me what's wrong ?

1 Accepted Solution
Gigazelle
Correct answer by
Employee
Employee

Yes, this KB article outlines the most likely underlying cause: Troubleshoot expired sessions in Adobe Analytics

Basically, you'll want to create a ticket with customer care with the IP blocks your organization uses, and we can add them to a whitelist that won't expire a session if you switch to another IP in that range.

View solution in original post

0 Replies
suneeshkachroo
Level 4
Level 4

looks like you have network restrictions enabled are you an admin or non admin user ? If non admin please check with your admin as there might be restrictionsin accessing the account  from outside company network .

PratheepArunRaj
Moderator
Moderator

Dear Mariet,

It is due to Firewall. Reach your IT team to exclude the IP Addresses.

Link for your reference on troubleshooting : login issues in adobe analytics

Thank You!

Arun

Gigazelle
Correct answer by
Employee
Employee

Yes, this KB article outlines the most likely underlying cause: Troubleshoot expired sessions in Adobe Analytics

Basically, you'll want to create a ticket with customer care with the IP blocks your organization uses, and we can add them to a whitelist that won't expire a session if you switch to another IP in that range.

View solution in original post