Unable to login using Adobe Report Builder plug in on new excel instance | Adobe Higher Education
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T
TJC0000000000000000000001
Level 2
April 9, 2024
질문

Unable to login using Adobe Report Builder plug in on new excel instance

  • April 9, 2024
  • 3 답변들
  • 1545 조회

Hi,

 

I am unable to login using the Adobe Report Builder plug in after receiving a new laptop. I can log in and access all reports and admin functions from the web but the plug in keeps returning "You must have access to at least one company to use Report Builder."

 

Any help on this?

 

Thanks

이 주제는 답변이 닫혔습니다.

3 답변

Pablo_Childe
Community Advisor
Pablo_ChildeCommunity Advisor
Community Advisor
April 9, 2024

2 things,

- Make sure your user profile in Adobe cloud has provisioned you with Report builder access

- make sure your IT allows port 443 to be open 

    T
    TJC0000000000000000000001작성자
    Level 2
    April 9, 2024

    Thanks Pablo.... I'll give this a try.

    Nick_Walter
    Community Advisor and Adobe Champion
    Nick_WalterCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    April 9, 2024

    I've had this issue in the past. After uninstalling and re-installing, it worked for me. I know it wasn't a permissions thing because id used it before.

      T
      TJC0000000000000000000001작성자
      Level 2
      April 10, 2024

      Thanks Nick.

       

      Now I need to figure out how to uninstall this thing. Using new excel so it was added through the add-on manager.

      Bhoomika_S
      Adobe Champion
      Bhoomika_SAdobe Champion
      Adobe Champion
      April 12, 2024

      Hello @tjc0000000000000000000001 , I hope you're not trying this on a MAC. When I attempted to sign in to the Adobe Report Builder plugin in Microsoft Excel on MAC via add-ins, it returned an error message stating, 'You must have access to at least one company to use Report Builder.' It seems Report Builder plugin isn't currently supported on macOS. However, I had success when I tried it on Windows.

       

       



        T
        TJC0000000000000000000001작성자
        Level 2
        April 17, 2024

        I am trying this on a Windows device. But good call out for Mac vs Windows. However, that error you show is exactly what I am getting as well. 

        I'm trying to work with my IT team to remove the plugin from excel and re-install. Fingers crossed but IT is going to take awhile.

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