Should we resend Page View event when user returns to same after 30+ min of inactivity?

[KyleMc]

Hi All, looking for some guidance on how to handle the the following scenario:

Scenario:  The visitor comes to the website and a page event is sent, the visitor then leaves the tab open for 30+ minutes and becomes inactive. Should when the visitor returns and becomes active again on the same page should a new Page View event be fired as this is classed as a new visit?

Any help on how you handle this for your own websites would be appreciated.

[Harveer_SinghGi1]

Hi @KyleMc ,

Adobe Analytics does not require a visit to start with a page load event, it can start with an page event in scenarios similar to what you shared. Unless you have specific requirements to have each visit start on a page load I believe you can let the very first page interaction after user becoming active mark the visit start. If you need to track visitor coming back to your site before the make any intentional interaction with the page you can explore the rule triggers like "Browser:Tab Focus" or "Other:Enters Viewport" from Core extension to trigger a call to count a visit start and these calls can be set as page load or page event as needed.

Cheers!

[bjoern__koth]

Hi @KyleMc 

fully agree with @Harveer_SinghGi1, visit does not need to start with a page view.

In general, "session refreshes" caused by timeouts are rather an edge case but surely happen.

As a best practice, I would say keep your setup clean and don't implement custom timers to cater for these cases.