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SOLVED

Segments not showing up after viewing dashboard or shortened link

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Level 6

Has anyone had any issue viewing segments after opening a shortened link report or clicking on a report in a dashboard? The segment menu just keeps loading and nothing shows up. It's odd because only some users are experiencing this issue. 

1 Accepted Solution

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Correct answer by
Employee Advisor

Hi Victor,

Can you point to some more details about this, this should not be an issue, I remember there was such issue but that was a long time back. but if you can provide some more details and submit a request to clientcare for the same, with following information:

Company Name:

Username:

Dashboard and steps to re-produce.

 

Regards,

Ankit Sharma

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4 Replies

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Correct answer by
Employee Advisor

Hi Victor,

Can you point to some more details about this, this should not be an issue, I remember there was such issue but that was a long time back. but if you can provide some more details and submit a request to clientcare for the same, with following information:

Company Name:

Username:

Dashboard and steps to re-produce.

 

Regards,

Ankit Sharma

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Employee

Hi Victor,

Just wanted to follow up on this issue. Are you still experiencing this issue? If yes please specify the below details:

Company Name:

Username:

Dashboard name and steps to re-produce the issue.

 

Regards,

Jaspreet Singh

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Level 6

No. I'm not experiencing this issue anymore.

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Employee

Victor,

Thank you for the confirmation. Glad the issue has been resolved now.

 

Regards,

Jaspreet Singh