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Report builder - System level error (method to authendicate)

lena-baresquare
Level 1
Level 1

Hi everyone,

I am getting the following error message in the past 3 days. Anyone familiar with it or have any ideas on fixing it?

2020-04-20_14h32_58 System error msg.png

 

Lena

report_builder_error
1 Reply
ishans52004352
Employee
Employee

Hi @lena-baresquare ,

 

The first step towards troubleshooting this would be to check the Report Builder version, and try upgrading the latest version by downloading it from Tools -> Report Builder in the Analytics UI. Please try using the appropriate user account to access Report Builder (the same user account that is being used to login to Experience Cloud and Adobe Analytics).

 

Let me know how it goes.

 

Thanks!