Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Report builder - System level error (method to authendicate)

Avatar

Level 1

Hi everyone,

I am getting the following error message in the past 3 days. Anyone familiar with it or have any ideas on fixing it?

2020-04-20_14h32_58 System error msg.png

 

Lena

1 Reply

Avatar

Employee Advisor

Hi @lena-baresquare ,

 

The first step towards troubleshooting this would be to check the Report Builder version, and try upgrading the latest version by downloading it from Tools -> Report Builder in the Analytics UI. Please try using the appropriate user account to access Report Builder (the same user account that is being used to login to Experience Cloud and Adobe Analytics).

 

Let me know how it goes.

 

Thanks!