Report Builder Error - "A System Level Error Has Occurred"

[jami_dolezal]

I have been receiving the following error while trying to refresh existing report in Excel using Report Builder.

"A System Level Error Has Occurred"

Has anyone else had this issue or know what is causing the refresh to fail with this error?

[mikebibbey · Accepted solution]

I got the same error today. I haven't seen that one before.

I closed Excel, restarted it, and everything worked fine.

-Mike.

[SarahCooperSNI]

I get this error quite often, and have yet to find a Client Care rep who can diagnose or treat this issue. I simply keep trying, and eventually it works. 

[jami_dolezal]

I have determined that if I remove the Avg Time Spent metric in the report I no longer get the error.  I assume it has something to do with Adobe changing how they calculate Avg Time Spent in their spring release.  It is throwing that error in older reports.