Referrer Type report anomaly

[clee510]

Did any one else notice that the referrer type report is reporting significantly lower #s last week post the maintenance that AA conducted?? I always remember that if you total up the instances in the referrer type report, it should be higher than what your site visits metric is. But is seems like as of around 8/1 - the total of instances in the referrer type report is 20% - 30% less than the total site visits in the visits report. How can this be? The drop appears to be isolated to the other website referrer type...

[Rahsing]

Hi Chris,

This might help: http://helpx.adobe.com/analytics/kb/comparing-visits-and-instances.html

Kind Regards

Rahul

[clee510]

Thanks Rahul for your note. However  - this would tell me that I am correct in that the referrer type report is wrong does it not? The referrer type report, which is the default report in AA isn't tied to a conversion point. Hence the first example should be the case, which doesn't seem to be:

Instances reporting higher than visits: A variable can be defined multiple times within a visit. For example, a user arrives at your site with Referrer A, then less than 30 minutes later arrives at your site again from Referrer B. In this case, two referrer instances occur within one visit.

[Rahsing · Accepted solution]

Hi Chris,

You are right. This may be a bug.

I suggest you get in touch with client care to figure this (Kindly ensure you're a supported user).

Kind Regards

Rahul