Publish online dashboard - how do I retrieve analytics before 15th October

[SamuelHo4]

I understand Adobe is discontinuing collecting analytics from 15th October 2024 on its online dashboard but my document published approximately a month ago is already showing no views/visitors. How do I retrieve the existing data that has been collected up to now? 

[Jennifer_Dungan]

I'm sorry but I am not sure what you are referring to when you say "Adobe is discontinuing collecting analytics from 15th October 2024 on its online dashboard"

I'm not aware of any systems being discontinued this month...

Can you please share the post that talks about this, so that we can help support you better?

[SamuelHo4]

Hi

This is in relation to the information set out here https://helpx.adobe.com/indesign/using/publish-online-dashboard.html

But the analytics collected for a report we published around a month ag have already disappeared. Can we retrieve this lost data?

Thanks for looking into it.

[Jennifer_Dungan · Accepted solution]

Oh.. so this is an InDesign issue? This is a forum for Adobe Analytics.

You should probably post your question in the InDesign forum, you will have better luck finding an answer there:

https://community.adobe.com/t5/indesign/ct-p/ct-indesign?page=1&sort=latest_replies&lang=all&tabid=a...