Privacy API calls for Adobe Analytics always return success, even if customer didn't exist

[ClaireH9128]

We currently call the privacy api deletion endpoint and then poll for status until we see the deletion has been completed.

We have noticed during testing that analytics returns "status": "complete" and "message": "success" regardless of whether a customer existed in the system prior to the deletion request, which is a concern for our data governance team.

Other products such as Target and Audience Manager, make this distinction by responding with status = complete but with the following additional detail:

• Audience Manager: "message": "Not applicable - Unable to resolve the user ids referenced in the request",  "responseMsgCode": "PRVCY-6052-200", "responseMsgDetail": "Unknown user IDs are not applicable for this product."
• Target: "message": "Not applicable - user context not found"

Are there any plans to introduce this depth of information to the analytics product response?

[Khurshid_Alam · Accepted solution]

I would suggest contacting Customer Care with the details of the request (endpoint/body/headers) so that this can be checked internally.

[ClaireH9128]

Thanks, that's where I started. They were able to confirm that what we've identified is the current expected response from adobe analytics to deletion requests through the privacy api. They suggested I post it here so it might be flagged for development with the analytics product team

[Khurshid_Alam]

Okay. I did not realized you already reached out to Customer Care. I would suggest posting the query to https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-ideas/idb-p/adobe-analytics-ideas. This forum is used by the product team to capture feedbacks from customers and implement new features/make changes in the upcoming releases.

[ClaireH9128]

Ah sorry, I'm in the wrong place. Thanks!

[ClaireH9128]

Idea: https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-ideas/privacy-api-calls-for-adobe-a...

[jantzen_b]

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