Omniture not capturing data

[faraz_butt]

Hi,

I am encountering an issue where omniture is not capturing all the click from website (it is sharepoint 2013) web site. We are simply using file referencing and pasting code on in master page. Though on each page omniture script is being called.

Any help in this regards highly apperciated.

Thanks, F

[Alexis_Cazes_]

Hi Faraz,

For us to help you we will need to have the URL of the page.

Did you use a packet monitor to check the status to the requests. Are they even send ?

What kind of image requests are you missing : pageview one, download link, exit link or customer link ? 

Best regards.

Alexis Cazes

[faraz_butt]

Hi Alex,

Thank you for your reply. Can you please recommend any tool which can help us monitoring. I found one yesterday but it was for mobile devices.

Secondly, we are missing download links from our SharePoint website. We have document library (PDF's) and would like to capture each download done by user

Thank you again for help!

F

[Nikhil_Bisne]

Hi Faraz,

There are multiple packet sniffers that can help you. You can look at Omnibug and HTTPFox(they are free add on's for your browser). You can google them and install it on the browser you're using. Alternatively you can also look at Charles which is a paid tool.

In regards to tracking downloads as Alexis mentioned earlier please let us know the URL of the address or you can refer to this document. It should help you with verifying the code

Thanks

Nikhil

[Alexis_Cazes_ · Accepted solution]

Hi Faraz,

Most of the browsers now a days have developer tools built in. Once you pull up the developer tools go to network and filter by /b/ss.

Regarding download links:

1.Automatic download link tracking : 

You have to set s.trackDownloadLinks to true as per doc here : http://microsite.omniture.com/t2/help/en_US/sc/implement/trackDownloadLinks.html

You have to specify the extension of the file that you want to track : http://microsite.omniture.com/t2/help/en_US/sc/implement/linkDownloadFileTypes.html

All steps described here : http://microsite.omniture.com/t2/help/en_US/reference/reports_file_downloads.html

If you also want to track the query strings coming with download links then set s.linkLeqveQueryString to true : http://microsite.omniture.com/t2/help/en_US/sc/implement/linkLeaveQueryString.html

2.Custom download link

To set up custom download links please read the following documentation for custom link implementation : http://microsite.omniture.com/t2/help/en_US/sc/implement/link_functions.html

Please let us know if you have any questions.

Best regards.

Alexis Cazes

[faraz_butt]

Thank you guys for helping me out, I believe these tips will help me in making things work. I will post the actual configuration as well once I will be able to resolve.

Thanks again, F