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Not able to login with existing Enterpise ID in Adobe Analytics.

OguzGunal86
Level 1
Level 1

Is it possible to login into Adobe Analytics with an Enterpise ID. We want to create a new account for someone. The e-mailaddress was recognized because this person had already an photoshop account. We have selected this, but the person haven't received an e-mail to activate this account.

2 Replies
amgup
Level 7
Level 7

@OguzGunal86 Few days back we had an issue for newly added users that was resolved same day. Can you please try removing and then adding the user's account again ? Than they should get the email and able to login.

shinnara
Level 2
Level 2


If you are still facing issue.Please submit the ticket to client care with all details.Support consultant will get back to you.