Moving from AdobeID to FederatedID problem

I haven't switched to FederatedIDs, so I haven't experienced this first hand, but can you double check that the user maintained their permissions? (i.e. that nothing was lost during the transition?)

Also, have you had that user attempt to log in using Incognito mode (basically with no cache and no cookies)? I am wondering if it's possible their cookies are storing some old info and are now corrupted... if Incognito works, you will likely have to have users manually clear their cookies (I would only instruct them how to clear their Adobe cookies... not everything..  I hate when tech support tries to tell me I need to nuke all my cookies, so I would never do that to anyone). But before clearing the cookies, I want to confirm if that might work, hence using Incognito.

If none of the above works, this might need Client Care to look deeper into the user's account to see if something else got corrupted?

Do you, or can you create, some testing accounts that you can try doing the conversion with so that you don't potentially break someone's real account?

Good Luck!

Hi @valerie_anders ,

You need to contact the person in your organization who is handling all the Adobe accounts or who has Administrator rights.

We received same complaint when users were selecting "company account" instead of "personal account".