How to Enable "Last Touch Channel" in Virtual Report Suite Reports | Community
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saliha53452615
January 2, 2019
Solved

How to Enable "Last Touch Channel" in Virtual Report Suite Reports

  • January 2, 2019
  • 6 replies
  • 2543 views

I have created a new virtual report suite and redefined session to reset at "last touch channel instances". However, when I wanted to access "last touch channel" dimension in Workspace, it did not appear in the list of available dimensions.

Why is this is the case? and is it possible to make it available in VRS reports?

Thanks

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Best answer by BrianTophamAdobe

Thank you for the detailed screen shots. As I ran additional tests, it looks like we should have you open a ticket with support for this. I agree this does not seem to be working correctly, and will need further review.

6 replies

BrianTophamAdobe
Adobe Employee
BrianTophamAdobeAdobe Employee
Adobe Employee
January 2, 2019

Were you able to create the VRS with the metric named "Marketing Channel Instances". That is the name of the Last Touch Channel Instance metric within Workspace as well. Did you set up any curation on the VRS? If not, I would think/expect you should see this metric in Workspace.

S
saliha53452615Author
January 3, 2019

Yes I have, as you can see below.

And I have added all components to VRS (which does not seem to include "last touch marketing channel"):

So, when I try to access "last touch marketing channel" from within VRS workspace I only get the following list:

what I actually want is the following Dimension found in the master reporting suite:

so when I switch reporting suite to VRS, I get the following error:

Actually even using "marketing channel" dimension I get the same error when switching to VRS:

which seems to be an odd thing that we can't access marketing channel dimension in VRS, while the "marketing channel instances" metric is available!

Any pointers in the right direction, would be massively appreciated!

thanks

BrianTophamAdobe
Adobe Employee
BrianTophamAdobeAdobe EmployeeAccepted solution
Adobe Employee
January 3, 2019

Thank you for the detailed screen shots. As I ran additional tests, it looks like we should have you open a ticket with support for this. I agree this does not seem to be working correctly, and will need further review.

S
saliha53452615Author
January 3, 2019

Ok! Thank you Brian,

How do I do that?

BrianTophamAdobe
Adobe Employee
BrianTophamAdobeAdobe Employee
Adobe Employee
January 3, 2019

Any supported user can email customercare@adobe.com to open a ticket. If you are not able to follow this workflow, There should be someone at your company that can.

S
saliha53452615Author
January 3, 2019

Yes I can. I will do that straight away.

thank you gain, Brian!

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