Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

How to classify Chinese/Japanese/Korean/Asian languages properly?

Avatar

Community Advisor

For those who import Classifications with Chinese/Japanese/Korean characters in the “Key” column, how do you do so?

This is what I did:

  1. Classifications Importer > Browser Export > select the report suite and data set, configure all settings > use “UTF-8 to UTF-16" encoding > Export File
  2. In Windows, start Excel, create a new file. Data > Get Data > choose the downloaded SiteCatalyst Classifications.tab file > update the classifications (using English) > Save as Unicode Text (.txt)
  3. Classifications Importer > Import File > select the report suite and data set, choose my TXT file from step 2 > Overwrite data on conflicts > Import File

After waiting for 2 days, my Chinese keys are still unclassified :weary:

When I export my classifications again — even with “<Default>” encoding, I can see that my Chinese keys have the expected English classifications.

Topics

Topics help categorize Community content and increase your ability to discover relevant content.

3 Replies

Avatar

Community Advisor

Ouch... I haven't had to deal with those types of characters.. but that sounds horrible that the rules aren't working for you...

It sounds like the export is converting to UTF-16 but when the rules are re-imported, they go back to UTF-8?

Have you tried getting client care to open a ticket with the engineering team? This sounds like it might be a rather large issue / lack of support for the asian customers.....