Failed to grant access

[tingfa]

I have tried to grant Adobe Analytics access permissions to two CN colleagues (Ni, Robyn nirubing@amazon.com; Ma, Rocky rockyma@amazon.com ) using admin privileges. While I can see in the system that the permissions have been set up successfully(appendix1), both colleagues are still unable to access Adobe Analytics reports (appendix2).

Based on the situation, I would suggest:

• We can submit a ticket to Adobe Analytics Support team for further investigation
• Or we can reach out to the Adobe Analytics admin team for assistance

Could anyone please advise which CTI group would be the most appropriate to handle this issue, or who would be the right contact person to help resolve this access problem?

Thank you for your help.

Best regards,

Ting

Appendix1

Appendix2

[Jennifer_Dungan]

Hi, this is a public help forum... no one here has access to your organization.

Adobe Client care is probably your best option. Also note, you may not want to post these user's emails publicly so that someone doesn't decide to spam them.... 

[Haran_Huang]

Is the user included in the CN's Product profiles?