Starting from 7 Sep we stopped receive report files on FTP via DataWarehouse API. The Report.Queue method return report id and status 200, and checking report status show is everything okay but we didn't gen file to FTP. It's reproducing across multiple report suite within different Adobe organizations. However manual upload to FTP via Experience Cloud works fine. Also, I've tried re-send API call from the UI Request Manager but didn't get success. Below you find all the required information about API requests. Please advise asap.
Below my API request
|105014906||Sep 16, 2020 8:00:00 PM GMT+00:00||Sep 17, 2020, 4:35:32 AM Greenwich Mean Time||Sep 17, 2020, 4:35:33 AM Greenwich Mean Time||Waiting to Send||Sep 1, 2020, 12:00:00 AM Greenwich Mean Time||Sep 7, 2020, 12:00:00 AM Greenwich Mean Time|
Solved! Go to Solution.
The API request you pasted, does not show correctly at my end. Perhaps, I have the font missing. Also, the request IDs can be checked by the Customer Care team as well as the debug logs. I would advise reaching to Customer Care team for help.