Expand my Community achievements bar.

Announcement: Calling all learners and mentors! Applications are now open for the Adobe Analytics 2024 Mentorship Program! Come learn from the best to prepare for an official certification in Adobe Analytics.
SOLVED

Customer Journey after a certain click

Avatar

Level 1

Hello, 

 

  I'm looking to track customer journey within our website after a CTA is clicked. We know where a visitor is 'supposed' to go after clicking a CTA but the number of clicks vs visits to next page where we want the customers to go dont really match. So looking to see if there's a way to track where visitors are taken to after clicking on the CTA. 

 

 I've tried using the flow chart, to no avail (since we cant drop a segment as a touch point). TIA!

1 Accepted Solution

Avatar

Correct answer by
Level 8
Level 8

If you would like to track something happend AFTER certain things happen, "sequential segment" would help.

Make sure the "click" on CTA is tracked, then build sequetinal segment by using "only after"

See if this could help:

https://docs.adobe.com/content/help/en/analytics/components/segmentation/segmentation-workflow/seg-s...

View solution in original post

2 Replies

Avatar

Employee Advisor

Once you have created the Flowchart, right click and select Create Segment. You may then use the segment in the pages report to get the traffic post the CTA click. Hope that helps.

Avatar

Correct answer by
Level 8
Level 8

If you would like to track something happend AFTER certain things happen, "sequential segment" would help.

Make sure the "click" on CTA is tracked, then build sequetinal segment by using "only after"

See if this could help:

https://docs.adobe.com/content/help/en/analytics/components/segmentation/segmentation-workflow/seg-s...