Exit Link clicks are breaking Tracking setup

[Kshg7030]

Hi All, 

I am facing a weird issue where any clicks on Exit outbound link (different domain / social media) renders the rest of the setup not working.

I have used Adobe Data collection to setup the tags and within it I am using extensions like Adobe Client Datalayer to trigger Rules based on datalayer pushes. However, in testing when I click on any social media outbound link or any other outbound click, after that any basic CTA or link tracking events on the man site are not being triggered.

[Vinay_Chauhan]

Hi @Kshg7030 

This issue usually happens because the browser starts navigating away before your tracking call completes. When an outbound (exit) link is clicked, the page unload interrupts any pending data layer pushes or rule executions.

To fix this, try one of the following -

• Delay navigation slightly (e.g. using "preventDefault" and a short timeout) to allow the tracking call to fire before leaving the page.

• Review rule order in Adobe Data Collection, make sure your exit link rule isn’t blocking or interfering with other click rules.

• Check your internal filters under link tracking settings, ensure your own domain is listed so internal CTAs aren’t treated as exit links.

• Lastly, confirm in the browser console that no JavaScript errors occur after the exit link click, as these can stop further tracking.

These small tweaks usually resolve the issue and keep subsequent tracking intact.

Let me know if that works.

[Jennifer_Dungan]

I assume that this is the default exit tracking you are referring to? Not a custom "exit click" tracking... which means there isn't a lot of control you have over the rules / execution time. 

Have you added any modifications to your exit links?

Or do you have all custom click tracking for everything? If you have custom rules, I suspect, like @Vinay_Chauhan that you must be triggering a JS error which is causing everything to break afterwards.

Is your site a SPA? If so, once the script breaks, everything will be broken until the page and the script is fully reloaded.

Would you be willing to share a link to your site (so that I can see the behaviour first-hand)? You can send it in a Direct/Private message, so that it's not available publicly here in this thread.