Custom Event Passes in Subsequent Custom Link Call | Community
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johncfl
johncfl
Level 2
June 11, 2018
Solved

Custom Event Passes in Subsequent Custom Link Call

  • June 11, 2018
  • 3 replies
  • 2646 views

Background

We made a request to our website developer to trigger custom link call A when user clicks a specific button on a page. As part of custom link call A, we also requested to pass custom event 1. After this change we implemented, custom link call A was firing correctly.

The issue we've been noticing though is when a user clicks another button that triggers custom link call B. We noticed that custom event 1 is also passed in custom link call B even though it should only pass in custom link call A. Can anyone suggest any direction we should point our developers to in order to fix this problem?

Our developer said: the parameter field is set to {} (empty object) for custom link call B. That means that it is Omniture setting the event values, not the front-end code.

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    Best answer by Waqas_Rafiq

    Hi John,

    After your initial click on the first button, try calling s.clearVars();

    The s.clearVars() Function

    That would ensure that any previous variables set are not associated with the next ones.

    Hope it helps.

    /Waqas

    3 replies

    Waqas_Rafiq
    Waqas_RafiqAccepted solution
    Level 4
    June 11, 2018

    Hi John,

    After your initial click on the first button, try calling s.clearVars();

    The s.clearVars() Function

    That would ensure that any previous variables set are not associated with the next ones.

    Hope it helps.

    /Waqas

    Pablo_Childe
    Community Advisor
    Pablo_ChildeCommunity Advisor
    Community Advisor
    June 12, 2018

    I would recommend DTM here. It is great at allowing you to set custom link events and easily attach secondary props or evars.

    Now your problem may be the event you requested is attached to a element or button ID that is used in multiple spots and both trigger the rule. You may need to  tweak each button to make them unique so they dont do that.

    GLTU

    johncfl
    johncflAuthor
    Level 2
    June 12, 2018

    Looks like this will work. Thanks!

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