cookie s_vi & s_fid not get set or popluated.

[pradeep_joshi20]

s_vi & s_fid was working properly previously, but these are cookie are not get set. Due to which marketing visitor_id is getting null.

 

[Isha__Gupta]

Hi @pradeep_joshi20 ,

I think it would need proper looking into. Can you confirm if anything changed recently? Maybe look at the last deployed build? By looking at the reports in Adobe Analytics you may be able to pinpoint the date/time the issue started occurring and relate it with any dev changes?

Best,

Isha

[Jennifer_Dungan]

Yes, this is a tough one to diagnose without having access to the site or implementation. 

On top of checking for recent changes in your own system, you might have to check if there were any site updates that may be causing conflicts?  Do you see any JS issues in your console? Do you have any extensions that might be blocking cookies, or is there any sort of consent model that might be preventing the cookies from being set?

If you are willing to share your website (via a private message), I would be happy to take a quick look.

[Amruthesh_AG]

@pradeep_joshi20Does your site is having OneTrust cookie consent? have you done any changes in OneTrust that could causing a issue and deleting your cookie? rescan the site in OneTrust  and do proper categorization it may solve the problem

[Sukrity_Wadhwa]

Hi @pradeep_joshi20,

Were you able to resolve this query with the help of the provided solutions, or do you still need further assistance? Please let us know. If any of the answers were helpful in moving you closer to a resolution, even partially, we encourage you to mark the one that helped the most as the 'Correct Reply.'
Thank you!