Colleague and I are getting different # of bounces - everything else matches up, but his bounces are consistently 15-20% higher. | Community
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K
kjph2
Level 2
October 16, 2015
Solved

Colleague and I are getting different # of bounces - everything else matches up, but his bounces are consistently 15-20% higher.

  • October 16, 2015
  • 3 replies
  • 968 views

We've sat our laptops side by side and compared that we have the same report (I'm using his saved project) - same segmenets, same timeframe, same mertrics. Everything matches up perfectly, except his bounces are 15-20% higher than mine (it varies a bit but always in that range). Any idea of what might be going on? 

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    Best answer by Gigazelle

    I'm willing to bet money that one of you has 'count repeat instances' enabled and the other has it disabled. Check out this doc for additional information: https://marketing.adobe.com/resources/help/en_US/reference/count_repeat_Instances.html

    3 replies

    Gigazelle
    Adobe Employee
    GigazelleAdobe EmployeeAccepted solution
    Adobe Employee
    October 16, 2015

    I'm willing to bet money that one of you has 'count repeat instances' enabled and the other has it disabled. Check out this doc for additional information: https://marketing.adobe.com/resources/help/en_US/reference/count_repeat_Instances.html

      WhoaShekhar
      WhoaShekhar
      Level 10
      October 16, 2015

      Hi there,

      Thanks for reaching out. 

      Make sure you are using the same report suite and all the settings. 

      I have sent you my email address in a private message. Could you please send me both the reports?

      Thanks!

      K
      kjph2Author
      Level 2
      October 16, 2015

      That was exactly what it was. Thanks!

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