Colleague and I are getting different # of bounces - everything else matches up, but his bounces are consistently 15-20% higher.

[kjph2]

We've sat our laptops side by side and compared that we have the same report (I'm using his saved project) - same segmenets, same timeframe, same mertrics. Everything matches up perfectly, except his bounces are 15-20% higher than mine (it varies a bit but always in that range). Any idea of what might be going on? 

[Gigazelle · Accepted solution]

I'm willing to bet money that one of you has 'count repeat instances' enabled and the other has it disabled. Check out this doc for additional information: https://marketing.adobe.com/resources/help/en_US/reference/count_repeat_Instances.html

[shekhardhiman]

Hi there,

Thanks for reaching out. 

Make sure you are using the same report suite and all the settings. 

I have sent you my email address in a private message. Could you please send me both the reports?

Thanks!

[kjph2]

That was exactly what it was. Thanks!