Changing all users' identity types from Adobe ID to Enterprise ID?

[paulinab5551861]

Hey everyone!

Hoping someone would be able to offer some insight! Our company has completed the migration. I have all of my users in the Admin Console but need to change their existing identity types from Adobe ID to Enterprise IDs.

I found this link: Migrate Analytics user accounts for Enterprise and Federated IDs - I actually tried a "test" user to see if

- downloading the existing users

- changing Adobe ID to Enterprise ID

- re-uploading the csv file

would work - but obviously no

Was hoping it would work (lol) - is someone able to offer a recommendation? does this mean I have to create new users and set them as Enterprise IDs?

Thanks for any support

Paulina

[Ishan_Sinha_ · Accepted solution]

Hi,

Please reach out to clientcare@adobe.com and we will help in changing the identity type from Adobe IDs to Enterprise IDs.

On a side note, why weren't the users migrated directly to Enterprise IDs; instead of moving them to Adobe IDs and then changing the identity types to Enterprise IDs? It would have been so easy.

Thanks!