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SOLVED

Changing all users' identity types from Adobe ID to Enterprise ID?

paulinab5551861
Level 2
Level 2

Hey everyone!

Hoping someone would be able to offer some insight! Our company has completed the migration. I have all of my users in the Admin Console but need to change their existing identity types from Adobe ID to Enterprise IDs.

I found this link: Migrate Analytics user accounts for Enterprise and Federated IDs - I actually tried a "test" user to see if

- downloading the existing users

- changing Adobe ID to Enterprise ID

- re-uploading the csv file

would work - but obviously no

Was hoping it would work (lol) - is someone able to offer a recommendation? does this mean I have to create new users and set them as Enterprise IDs?

Thanks for any support

Paulina

1 Accepted Solution
ishans52004352
Correct answer by
Employee
Employee

Hi,

Please reach out to clientcare@adobe.com and we will help in changing the identity type from Adobe IDs to Enterprise IDs.

On a side note, why weren't the users migrated directly to Enterprise IDs; instead of moving them to Adobe IDs and then changing the identity types to Enterprise IDs? It would have been so easy.

Thanks!

View solution in original post

1 Reply
ishans52004352
Correct answer by
Employee
Employee

Hi,

Please reach out to clientcare@adobe.com and we will help in changing the identity type from Adobe IDs to Enterprise IDs.

On a side note, why weren't the users migrated directly to Enterprise IDs; instead of moving them to Adobe IDs and then changing the identity types to Enterprise IDs? It would have been so easy.

Thanks!

View solution in original post