Adobe Analytics : Multiple Experience Cloud ID generated in Mozilla Firefox Browser

[ashokkumarm]

Hi All,

We have noticed, Visitor ID tracking gap with Mozilla Firefox Browser (Issue not persist in Chrome). Results in tracking gap of Visitor Journey.

Issue: Each screen load (PageView Call) getting different Experience Cloud ID in Single Page Application. And this issue only happen in Mozilla Firefox browser.

On further checking, we gets NS_BINDING_ABORTED error in network tab.

Note: This is Post-Login SPA, hence we used self-hosted (extracted from Adobe Launch) method.

Can any one explain,

1. why this only happen in Mozilla Firefox?

2. Is there any Adobe Analytics implementation gap?

3. If it is implementation gap, how to fix this?

Thanks and Regards
Ashok

[Jennifer_Dungan]

Hi,

Would you be willing to share a URL with me (via direct messaging so that it's not publicly posted here in this thread) so that I can take a look... both at which specific calls are being aborted, and so I can dig into the cookies to try and see what is happening?

I do not have an SPA, and I do not have the issue your are experiencing in Firefox.. I suspect there is something in your implementation that might be causing this... particularly since on an SPA, the Analytics and Visitor ID service should only be loaded on the initial page load (as subsequent pages should just have the content changed using JS... the resources and cookies should already be set and not change). So there's definitely something strange happening....