Cannot connect to Adobe Analytics from AEM (authentication problem)

[khoan16352236]

Hi,

I'm trying to connect to Adobe Analytics from AEM Cloud Services configuration but cannot succeed. But I can access to Adobe Analytics Dashboard (Adobe Marketing Cloud) successfully via Adobe ID. The document to reproduce this issue is attached below. Can you have a look and help me ? Where we can get exact username to log in to AA ?

[han_ting]

Hi,

I can't connect to Adobe Analytics too. It show different message.

I 've tried Adobe ID & Analytics account & password . Both was fail.

(AEM start by quickstart)

Han

[Hyder_Ziaee · Accepted solution]

Try your web services credentials (Admin > Company Settings > Web Services)

Not sure if this will work or not.

[khoan16352236]

Hi hyderziaee,

Resolved. Thanks a lot. I could find some username in that page.

@han ting : do to admin > user managements page and try to enter new password 

Thanks

[han_ting]

Hi hyderziaee & Khoa,

Thanks for advice, while I still can't connect Analytics by share password.

Maybe something was wrong, I'll keep trying.

Thank you.

[TanmayMathur]

Hi Han,

See if this document helps you - https://helpx.adobe.com/experience-manager/using/analytics.html

Thanks!

[han_ting]

Hi TanmayM,

I 'll keep trying. Thank you so much.

Han